Refund Policy

We are committed to delivering high-quality service and ensuring customer satisfaction. If you are dissatisfied with our service, please reach out to us within 7 days of the service date.

Refunds May Be Granted In The Following Situations

• The issue remained unresolved and no viable workaround or alternative was offered.
• A prepaid service could not be fulfilled due to technical limitations or scheduling issues on our end.

Non-Refundable Items

• Diagnostic charges when the issue is out of scope or the customer declines further service.
• Hardware or software expenses once purchased or installed.
• Problems resulting from third-party software, hardware, or customer misuse.

Every refund request is carefully evaluated to ensure a fair and transparent resolution for both parties.

1. When Refunds Are Eligible

• If the service could not be completed due to internal limitations or technician error.
• If a customer cancels a prepaid service with at least 4 hours' notice.
• If a purchased product (e.g., hardware) is defective and covered under our warranty terms.

2. When Refunds Are Not Eligible

• The service was fully delivered and the device was operational at the time of completion.
• The issue is due to third-party software, infections, or physical damage post-service.
• Hardware or software was installed or purchased with customer approval.

3. Refund Process

To request a refund, please submit your request in writing within 7 days of the service date. Once approved, refunds will be issued to the original payment method within 5–7 business days.